Refund Policy

1. Returns and Exchanges

Except in cases of defective products, we generally do not accept returns or exchanges. As natural stones are used, there may be individual differences (color, pattern, shape) and natural cracks (inclusions), but these are characteristics of the product and do not constitute defects.

2. In case of defective or incorrectly delivered items

Please contact us via the inquiry form or email within 7 days of receiving your product. We cannot accept return or exchange requests after this period, so please check the contents of your product as soon as possible after receiving it.

• Return shipping costs for defective items: We will cover the cost.

• Solution: If the item is in stock, we will replace it; if it is out of stock, we will issue a refund.

3. Returns due to customer reasons

We do not accept returns or exchanges for reasons such as "it's not what I expected" or "I ordered the wrong thing."

4. Regarding refusal to accept cash-on-delivery orders (Disclaimer)

If a product shipped via cash on delivery is returned to our store due to "refusal of receipt" or "prolonged absence," we will charge you for the actual cost of round-trip shipping and the cash-on-delivery fee. In cases deemed to be malicious, we may restrict your future use of our services.

5. Disclaimer

• Delivery Delays: We cannot be held responsible for delivery delays caused by weather, traffic conditions, or negligence on the part of the delivery company.

• Product Images: The color of the actual product may differ from the photos depending on your device's display settings. We cannot accept returns for this reason.

• Allergies, etc.: We are not responsible for any metal allergies caused by the materials used (18KGF, silver, etc.) or for any accidents or problems that may occur while wearing the product.

Refund Policy – Principles

[General rule: No returns or exchanges]

Due to the nature of the products we handle (natural stones, handmade items, hygiene products), we generally do not accept cancellations, returns, or exchanges after an order has been placed for reasons related to the customer's convenience. Please carefully check the product details and precautions before placing your order.

[Exceptions: Cases in which returns and exchanges are accepted]

We will exceptionally accept returns and exchanges only if any of the following conditions are met and you contact us within 7 days of receiving the product.

1. If the product has a clear initial defect (damage or soiling)

   • However, individual differences and inclusions (cracks, inclusions) inherent to natural stones are not considered defects.

2. If you receive a product different from what you ordered (incorrect delivery)

[Cases where returns and refunds are not accepted (Disclaimer)]

In the following cases, we will not accept returns or refunds for any reason.

• If you contact us more than 8 days after the product has arrived

• Products that have been used even once (including trying them on)

• Products damaged or soiled due to customer negligence.

• Reasons such as not liking the texture (color, pattern) of the natural stone.

• If the reason is a difference in color due to the device you are using (smartphone or PC)

• If you return the product without prior notice

1. Shipping Costs: In the cases described above under "Accepted Cases," please be sure to add the following sentence to your Wix policy section: **"We will cover all return shipping costs."**

2. Refund Method: In the case of cash on delivery, it is common practice for you to transfer the funds to the customer's bank account after Yamato has made the payment to you. "The refund will be transferred to the account you specify within 7 business days after we confirm receipt of the returned item."